Delivery & Shipping Policy

Last Updated: November 17, 2025 Company: Journey of 18 Miles Website: www.journey18miles.com

1. Platform Delivery Services Overview

Journey of 18 Miles operates as a digital marketplace connecting buyers, sellers, and providers. Our delivery and shipping services are categorized based on transaction types and user roles.

2. Digital Services Delivery

2.1 Platform Access & Account Activation

Instant Digital Delivery:

Buyer accounts: Activated immediately upon registration
Seller accounts: Activated within 24 hours of subscription payment verification
Provider accounts: Activated within 3-5 business days after facility verification

Service Availability:

Platform accessible 24/7 with scheduled maintenance notifications
Real-time message filtering and matching services
Instant notifications for matched products and buyers

2.2 Match Delivery & Notifications

Delivery Method: Digital notifications via:

Platform dashboard
Email notifications
SMS alerts (optional)
Mobile app push notifications

Delivery Timeline:

Matches delivered in real-time as they are identified
Notification delays: Typically under 5 minutes
Scheduled digest options available

3. Physical Transaction Services

3.1 Safe Space Transactions

Service Description: We provide verified physical locations where buyers and sellers can conduct transactions safely.

Booking & Availability:

Safe spaces can be booked through the platform
Same-day bookings available based on provider capacity
Advance bookings: Up to 30 days in advance
Cancellation: 24-hour notice required for full credit

Service Delivery:

Transaction facilitation at provider locations
Basic inspection facilities provided
Secure payment handling available
Transaction documentation provided

3.2 Provider Network Coverage

Current Coverage:

Launch phase: Focused on major urban centers
Expansion: Progressive rollout based on user density
Rural access: Digital-only services initially

Service Quality Standards:

All providers verified and inspected
Minimum security requirements enforced
Regular quality audits conducted
User rating system for continuous improvement

4. Shipping for Physical Products

4.1 Seller Responsibility

Primary Shipping Responsibility: Sellers are responsible for arranging and managing shipping for physical products. Journey of 18 Miles facilitates connections but does not handle physical logistics.

Seller Shipping Requirements:

Clear shipping information in product listings
Accurate delivery time estimates
Proper packaging and handling
Insurance for high-value items

4.2 Platform Shipping Partners

Recommended Carriers:

Local courier services based on seller location
National postal services
Specialized carriers for specific item types
International shipping partners for cross-border transactions

Shipping Cost Responsibility:

Determined and disclosed by sellers
Clearly stated in product listings
Buyers responsible unless otherwise specified
Platform not liable for shipping disputes

5. Delivery Timeframes & Guarantees

5.1 Digital Services

Match Delivery:

Real-time: 90% of matches delivered within 5 minutes
Maximum delay: 60 minutes during peak loads
Scheduled maintenance: 48-hour advance notice

Platform Performance:

Uptime guarantee: 99.5% monthly availability
Scheduled maintenance: Maximum 4 hours monthly
Emergency maintenance: Immediate notification

5.2 Physical Services

Safe Space Bookings:

Confirmation: Within 2 hours of booking
Availability: Real-time calendar integration
Changes: 24-hour modification window

Provider Services:

Operating hours: As specified by individual providers
Emergency support: Available for booked transactions
Quality assurance: Regular provider performance reviews

6. International Services

6.1 Cross-Border Transactions

Digital Services:

Available globally where not restricted by local laws
Multi-currency support
Multi-language interface (progressive rollout)

Physical Services:

Initially focused on primary operating regions
Progressive international expansion
Partner network development for global coverage

6.2 Regional Limitations

Restricted Regions: Services may be limited in regions with:

Legal restrictions on digital marketplaces
Payment processing limitations
Export/import restrictions affecting transactions

7. Service Modifications & Updates

7.1 Platform Enhancements

Continuous Delivery:

Regular feature updates deployed automatically
User notification for significant changes
Backward compatibility maintained where possible

Service Expansion:

New regions added based on user demand
Additional services introduced progressively
Partner network expanded continuously

7.2 Maintenance & Downtime

Planned Maintenance:

Scheduled during low-traffic periods
48-hour advance notification
Maximum 4-hour duration

Emergency Maintenance:

Immediate platform notification
Rapid resolution prioritization
Post-incident reporting

8. Problem Resolution

8.1 Delivery Issues

Digital Service Problems:

Report via support ticket system
Initial response within 4 business hours
Resolution timeline based on issue complexity

Physical Service Problems:

Immediate provider contact for urgent issues
Platform mediation available
Escalation to customer service management

8.2 Service Quality Concerns

Provider Performance:

User rating system for quality monitoring
Regular provider performance reviews
Progressive action for underperforming providers

Platform Performance:

Continuous monitoring and optimization
User feedback incorporation
Regular service quality assessments

9. Policy Updates

We reserve the right to modify this Delivery & Shipping Policy to reflect:

Service expansions and improvements
Regulatory requirements
User feedback and industry best practices
Technological advancements

Significant changes will be communicated 30 days in advance.

10. Contact & Support

Delivery & Shipping Inquiries: Email: support@journey18miles.com Phone: +267 7166 3185 Response Time: Within 24 business hours

Urgent Transaction Issues: Designated emergency support line for active transactions

Our Commitment: We are dedicated to providing reliable, efficient delivery of both our digital matching services and physical transaction facilities. Your trust in our platform is our highest priority.

The Journey of 18 Miles Team