Facilitator Success Guide

Building Your Transaction Business

Last Updated: November 17, 2025 Platform: Journey of 18 Miles

🎯 Welcome to the Trust Network!

Congratulations on joining the world's safest transaction network! As a verified facilitator, you're the physical backbone of our platform - providing safe spaces where buyers and sellers can transact with confidence.

1. Registration & Verification Process

1.1 Application & Approval Timeline

Step 1: Online Application (1-2 days)

• Complete facilitator application form
• Upload required business documents
• Select your subscription tier

Step 2: Facility Verification (3-5 days)

• Physical premises inspection
• Security assessment
• Capacity evaluation
• Safety protocol review

Step 3: Onboarding & Training (2-3 days)

• Platform training session
• Operational procedures
• Emergency protocols
• Business setup assistance

1.2 Subscription Tiers & Commitments

Starter Tier: $1,000/month

• Up to $150,000 monthly transaction value
• Up to 100 buyers monthly
• Basic platform features
• Standard support

Professional Tier: $2,000/month

• Up to $300,000 monthly transaction value
• Up to 300 buyers monthly
• Priority transaction routing
• Enhanced support

Enterprise Tier: $4,000/month

• Up to $600,000 monthly transaction value
• Up to 500 buyers monthly
• Dedicated account manager
• Premium features & API access

Performance-based guarantee: If we deliver less than 70% of promised volume, we pro-rata the suscription fee

2. Facility Setup & Requirements

2.1 Minimum Facility Standards

Security Requirements:

• [ ] Warehouse space for goods
• [ ] Large open space for vehicles & equipment
• [ ] CCTV coverage of all transaction areas
• [ ] Adequate lighting (indoor and outdoor)
• [ ] Secure parking area
• [ ] Emergency exits clearly marked
• [ ] First aid kit available
• [ ] Fire extinguishers accessible

Amenities & Infrastructure:

• [ ] Waiting area with seating
• [ ] Clean restroom facilities
• [ ] Basic inspection tools available
• [ ] Reliable internet connection
• [ ] Power backup system
• [ ] Transaction documentation area

2.2 Optimal Facility Layout

3. Daily Operations Management

3.1 Pre-Opening Checklist

Daily Opening Procedures:

• [ ] Check all security systems operational
• [ ] Verify internet and platform connectivity
• [ ] Review daily transaction schedule
• [ ] Prepare inspection equipment
• [ ] Ensure facility cleanliness and organization
• [ ] Brief staff on daily expectations

3.2 Transaction Workflow

Standard Transaction Process:

1. Check-in: Verify both parties' platform identities
2. Inspection: Provide space and tools for item examination
3. Documentation: Record transaction details in platform
4. Completion: Oversight of final exchange
5. Rating: Encourage both parties to rate the experience

3.3 Peak Hours Management

Best Practices:

• Schedule appointments to avoid congestion
• Have backup staff during predicted busy periods
• Maintain queue management system
• Offer refreshments during wait times (premium service)

4. Revenue Streams & Financial Management

4.1 Commission Structure

Base Commissions:

• 1-2% of transaction value conducted at your facility
• Platform share: 30% of your commission earnings
• Your earnings: 70% of commission + monthly subscription

Additional Revenue Opportunities:

• Verification services: $20-100 per item (pre-transaction)
• Shipping coordination: 15-30% markup on logistics
• Storage fees: For items needing temporary holding
• Premium services: Extended hours, private rooms

4.2 Performance Bonuses

High-Performance Rewards:

• 95%+ customer satisfaction: 10% commission bonus
• 100% on-time appointments: Priority routing
• Zero safety incidents: Featured placement in listings
• High conversion rate: Reduced platform share

5. Customer Service Excellence

5.1 Professional Standards

Staff Training Requirements:

• Platform proficiency certification
• Conflict resolution training
• Emergency response procedures
• Customer service excellence standards

Interaction Protocols:

• Greet all parties within 30 seconds of arrival
• Explain facility procedures clearly
• Remain neutral in all transactions
• Document any issues immediately

5.2 Handling Difficult Situations

Common Scenarios & Responses:

• Item condition disputes: "Let's document the concerns in the platform for fair resolution"
• Payment disagreements: "The platform escrow terms are designed to protect both parties"
• Security concerns: "Our emergency protocols ensure everyone's safety"
• Technical issues: "We have backup procedures for platform connectivity problems"

6. Safety & Security Protocols

6.1 Emergency Procedures

Immediate Response Checklist:

• [ ] Alert facility security/local authorities if needed
• [ ] Document incident with photos/video
• [ ] Contact platform emergency support
• [ ] Preserve evidence and witness statements
• [ ] File incident report within 24 hours

6.2 Fraud Prevention

Red Flags to Monitor:

• Buyers/sellers refusing identity verification
• Pressure to bypass platform procedures
• Suspicious item origins or documentation
• Multiple parties for simple transactions

Required Actions:

• Document all suspicious behavior
• Report to platform security team
• Follow enhanced verification protocols
• Never compromise safety for transaction completion

7. Platform Technology Usage

7.1 Daily Platform Operations

Essential Platform Features:

• Schedule management and appointment tracking
• Transaction documentation and recording
• Customer rating and feedback system
• Revenue tracking and reporting
• Performance analytics dashboard

7.2 Mobile App Proficiency

Facilitator App Functions:

• Real-time schedule updates
• Customer check-in processing
• Incident reporting
• Revenue tracking
• Support requests

8. Quality Control & Continuous Improvement

8.1 Performance Metrics

Key Performance Indicators:

• Customer satisfaction rating (target: 4.5/5.0+)
• Transaction completion rate (target: 85%+)
• Response time to platform alerts (target: <15 minutes)
• Facility utilization rate (target: 60%+)

8.2 Monthly Self-Assessment

Facility Review Checklist:

• [ ] Security system maintenance up to date
• [ ] Staff training current and documented
• [ ] Customer feedback reviewed and addressed
• [ ] Revenue targets being met
• [ ] Platform compliance verified

9. Business Growth Strategies

9.1 Marketing Your Facility

Local Promotion Ideas:

• Partner with local business associations
• Offer "first transaction free" promotions
• Host community safety workshops
• Collaborate with platform on local marketing

9.2 Service Expansion

Growth Opportunities:

• Add specialized verification services
• Extend operating hours for premium service
• Develop niche expertise (vehicles, electronics, etc.)
• Offer business account services for volume sellers

10. Legal & Compliance

10.1 Facilitator Responsibilities

You Must Maintain:

• Current business licenses and permits
• Adequate insurance coverage
• Platform terms of service compliance
• Local regulatory requirements
• Tax compliance and reporting

10.2 Liability Management

Risk Mitigation:

• Never provide professional appraisal services
• Maintain neutral facilitator position only
• Document all transactions thoroughly
• Follow platform procedures exactly
• Report all incidents immediately

11. Support & Resources

11.1 Platform Support Channels

Operational Support: admin@journey18miles.com Emergency Support: +267 7166 3185 (24/7 for active transactions) Technical Issues: support@journey18miles.com

11.2 Facilitator Community

Networking Opportunities:

• Monthly facilitator webinars
• Regional best practice sharing
• Platform feature training sessions
• Business growth workshops

🚀 Your Facilitator Journey Starts Now!

Month 1 Goal: Process 20+ successful transactions Month 3 Goal: Achieve 4.5+ customer rating Month 6 Goal: Reach 70%+ facility utilization

Ready to Get Started?

[Complete Onboarding] [Schedule Training] [Access Facilitator Dashboard]

Building the world's safest trading network together! The Journey of 18 Miles Team