Seller Success Guide

Maximize Your Sales & Build Your Business

Last Updated: November 17, 2025 Platform: Journey of 18 Miles

🎯 Welcome to Smart Selling!

Congratulations on joining the world's fastest-growing marketplace! This guide will help you sell more, build your reputation, and grow your business efficiently.

1. Registration & Setup Process

1.1 Step 1: Telegram Bot Registration

Option A: Direct from Website

Click "Register" on our website
The Telegram bot link will open automatically
Follow the registration prompts in Telegram

Option B: Manual Telegram Setup

Open Telegram app on your phone
Search for: @BotSpecifik
Start a chat with the bot
Select "Register as Seller" option

1.2 Step 2: Complete Registration

With the Telegram bot, you'll:

Enter your full name
Provide your mobile number for verification
Receive a unique PIN code via Telegram

1.3 Step 3: Activate Your Seller Account

Return to the Journey of 18 Miles website
Click "Sign In" and enter your PIN code
Your seller account will be immediately activated
Complete your seller profile setup

1.4 Step 4: Choose Your Seller Tier

Launch Special (First 6 Months):

$5 One-Time: Get 20 match credits + 90-day money-back guarantee if no matches
Subscription: Starts after your first match

Standard Tiers:

Starter: $5/month - 20 matches monthly
Professional: $15/month - 80 matches monthly
Enterprise: $29/month - 200 matches monthly
Custom: custom payment - custom matches monthly

1.5 Step 5: Complete Your Seller Profile

Build Trust Immediately:

[ ] Start a chat with @BotSpecifik
[ ] Specify type of product you sell with '/product-type' link
[ ] Create a Telegram group
[ ] Add @BotSpecifik to group
[ ] Grant bot admin role so it can read messages
[ ] Group members can be just you and the bot
[ ] Messages posted here will be filtered for matching
[ ] Post message with set product format for best results
[ ] When matches are made you will be notified
[ ] Detailed business description

1.6 Step 6: Payment Setup

Choose Your Payment Methods:

Bank Credit/Debit Cards
Cryptocurrency (Stablecoins)
Mobile Money
Multiple currency support available

Account Management:

Update your details anytime through website or Telegram
All changes sync automatically across platforms
Multiple payment methods can be added for flexibility

2. Creating Winning Listings

2.1 The Perfect Product Listing Template

TITLE: [Brand] [Model] [Key Feature] - [Condition]
EXAMPLE: "iPhone 14 Pro 256GB - Excellent Condition, 6 Months Warranty"

DESCRIPTION:
• Condition: [New/Excellent/Good/Fair]
• Key Features: [List 3-5 most important features]
• Included: [Everything buyer receives]
• Inspection: [Welcome at facilitator spaces]
• Meeting Preference: [Facilitator space recommended]

PRICE: [Fair market price] [Negotiable?]

2.2 Photography Best Practices

Must-Have Photos:

Front, back, and all sides
Close-ups of any wear/damage
Serial numbers/model information
All included accessories
Functionality proof (screens on, engines running)

Pro Tips:

Use natural lighting
Clean items before photographing
Show scale (include common object for size)
No filters or misleading angles

3. Pricing Strategy

3.1 Competitive Pricing Framework

Research-Based Pricing:

Check similar items on multiple platforms
Consider age, condition, and current demand
Price competitively while maintaining profit margins
Include room for negotiation if desired

3.2 Dynamic Pricing Strategies

High-Demand Items: Start 15-20% above market Common Items: Price at market rate for quick sale Seasonal Items: Adjust pricing based on demand cycles

4. Managing Buyer Interactions

4.1 Response Time Matters

Gold Standard:

First response: Under 1 hour
Follow-ups: Within 4 hours
Weekend responses: Within 12 hours

Auto-Response Template for After Hours: "Thanks for your interest! I'll respond with detailed information within [timeframe]. For immediate assistance, visit our facilitator locations."

4.2 Handling Common Buyer Questions

Price Negotiation: "I appreciate your offer. The price is firm because [reason: condition, included extras, market value]. I can offer [small concession] if that helps."

Meeting Arrangements: "I'd be happy to meet at any of our verified facilitator spaces. They provide safe transaction areas and basic inspection tools."

5. Facilitator Space Advantage

5.1 Why Use Facilitator Spaces?

Builds Immediate Trust:

Buyers feel safer
Reduces "no-shows"
Professional environment
Platform mediation available

Increased Sales:

Higher-value items sell better with verification
Serious buyers prefer safe transactions
Builds your reputation as trustworthy seller

5.2 Facilitator Best Practices

Before Meeting:

Confirm appointment 2 hours prior
Arrive 15 minutes early
Bring all documentation
Clean and prepare items

During Transaction:

Be professional and patient
Demonstrate item functionality
Provide honest condition assessment
Complete platform rating after sale

6. Subscription & Credit Management

6.1 Understanding Match Credits

How Credits Work:

1 credit = 1 qualified buyer match
Unused credits roll over monthly
Buy additional credits as needed

Maximizing Credit Value:

Use detailed preferences to get better matches
Respond quickly to credit-based matches
Update listings regularly to maintain visibility

6.2 Performance Monitoring

Track Your Metrics:

Match-to-sale conversion rate
Average response time
Buyer satisfaction ratings
Repeat customer percentage

7. Escrow & Payment Security

7.1 How Escrow Protects You

Buyer Commitment:

Buyers deposit funds showing serious intent
Reduced no-shows and time-wasters
Guaranteed payment upon successful transaction

Transaction Process:

Buyer places funds in escrow
You meet at facilitator space
Buyer inspects and approves
Funds released to you instantly
Both parties rate the experience

7.2 Handling Payment Disputes

Prevention:

Accurate item descriptions
Clear photos showing all angles
Detailed condition reports
Professional communication

Resolution:

Platform mediation available
Facilitator documentation as evidence
Progressive rating system ensures fairness

8. Building Your Seller Reputation

8.1 The Rating System

How It Works:

5-star scale after each transaction
Detailed feedback from buyers
Response time and professionalism scored
Rating affects match priority and visibility

Maintaining High Ratings:

Always be honest about condition
Respond quickly to inquiries
Show up on time for meetings
Resolve issues professionally

8.2 Trust Badges & Benefits

High-Rated Sellers Get:

Priority in match algorithms
"Trusted Seller" badge
Lower subscription fees
Early access to new features
Premium support

9. Advanced Selling Strategies

9.1 Bulk & Business Selling

For Volume Sellers:

Custom subscription plans
Bulk listing tools
Inventory management integration
Business analytics dashboard

9.2 Seasonal & Trending Items

Maximize Profits:

Monitor local market trends
Adjust inventory for seasonal demand
Use platform analytics to identify opportunities
Create bundled offers for higher value

10. Legal & Compliance

10.1 Seller Responsibilities

You Must:

Accurately describe all items
Honor stated prices and terms
Maintain legal compliance
Pay applicable taxes
Follow platform policies

10.2 Prohibited Items

Never List:

Illegal or stolen goods
Counterfeit products
Weapons or dangerous items
Items requiring special licenses
Anything violating local laws

11. Getting Support

11.1 Seller Support Channels

General Inquiries: admin@journey18miles.com Technical Issues: support@journey18miles.com Phone Support: +267 7166 3185

11.2 Emergency Support

For transaction issues:

Contact facilitator staff immediately
Use platform emergency features
Document everything with photos/videos

🚀 Your Sales Journey Starts Now!

Week 1 Goal: Complete profile and list first 3 items Week 2 Goal: Make first sale and receive 5-star rating Month 1 Goal: Establish consistent sales rhythm

Ready to Start Selling?

[Complete Your Profile] [List Your First Item] [Find Facilitator Locations]

Success is waiting! The Journey of 18 Miles Team

Sellers Guidelines